KnockKey screens entry calls, applies your building policies, and routes or unlocks when appropriate. Residents get fewer interruptions. Your team gets fewer complaints.
Call Box
KnockKey
Resident / On-call
A software layer that turns legacy call boxes into consistent, policy-driven entry experiences
Call box dials the KnockKey number configured for the unit
AI answers instantly, determines intent (delivery/guest/maintenance), and applies verification checks
Based on building policies: unlocks via DTMF, routes to resident, or escalates to on-call staff
Provides spoken drop-off location, navigation guidance, and next steps
Sends push/SMS notifications to resident and property team, creates audit trail
Complete audit trail of all calls, decisions, and actions for incident review and compliance
Modernize entry without replacement. Reduce operational burden. Improve resident satisfaction.
Reduce missed deliveries and buzzer frustration without costly intercom replacement projects
Policies and routing handle calls automatically during quiet hours and off-peak times
Policy-driven decisions replace ad-hoc resident choices, with full audit logs
Vacancy calls route properly to leasing teams, tours run smoother with fewer entry issues
Software-only solution works with existing phone-based call boxes
Calls auto-handled
Fewer interruptions
Consistent coverage
Built with security first. You control the policies. KnockKey executes them consistently.
When uncertain, KnockKey escalates instead of unlocking
You control which scenarios auto-unlock and which require approval
Full event timeline for every call, decision, and action
Disable all automations building-wide instantly
Rate limiting, burst detection, and repeat deny protection
Block specific numbers or patterns from accessing your building
"Screens. Verifies. Asks when needed."
KnockKey is not "AI deciding who gets in"—it's policy-driven automation with oversight.
KnockKey works best with these common call box features
Most legacy telephone entry systems use standard phone calls
Common sequences: 9, *9, 99, #9
Self-service portal or management update—we support both
Takes 2 minutes • No commitment required
Simple per-unit pricing with building minimums and included usage
Pilot pricing available • Custom enterprise plans for portfolios • Fair-use policy applies
Prove the value in one building before rolling out portfolio-wide
We'll agree on measurable goals before starting:
We'll respond within 1 business day with next steps