Privacy Policy

Knockli ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered intercom service and website at knockli.com (collectively, the "Service").

Knockli is based in San Francisco, California, and this policy complies with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and California Online Privacy Protection Act (CalOPPA).

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Billing Information: Payment card details and billing address (processed securely by our payment processor).
• Property Information: Building address, unit number, call box configuration, and unlock settings.
• Household Information: Names and contact information of household members you add to your account.
• Allowlist Data: Names, relationships, and optional passphrases for trusted visitors.
• Delivery Instructions: Custom instructions you provide for visitors and delivery personnel.
• Communications: Messages you send to us for customer support.

1.2 Information Collected Automatically

• Call Data: Audio recordings and transcripts of intercom calls handled by our AI system, call timestamps, duration, and outcomes (unlock, deny, escalate).
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Usage Data: Pages visited, features used, actions taken, and interaction patterns.
• Log Data: Server logs including access times, referring URLs, and error logs.
• Cookies and Similar Technologies: We use cookies to maintain sessions and improve functionality.

1.3 Information from Third Parties

• Authentication Providers: If you sign in using Google or other OAuth providers, we receive your name and email address.
• Analytics Services: We receive aggregated analytics data about Service usage.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including answering intercom calls and unlocking doors per your rules.
• Process transactions and send related information (confirmations, invoices).
• Send notifications about call events, security alerts, and account activity.
• Respond to your comments, questions, and customer support requests.
• Improve and personalize the Service based on usage patterns.
• Develop new features and functionality.
• Monitor and analyze usage and trends to improve user experience.
• Detect, prevent, and address technical issues and security threats.
• Send promotional communications (with your consent, where required).
• Comply with legal obligations.

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We use trusted third-party service providers to operate our Service:

• Clerk — Authentication and user management
• Vercel — Website hosting and analytics
• Neon — Database infrastructure
• Ultravox — Voice AI and telephony services for handling intercom calls
• HubSpot — Customer relationship management and marketing communications

3.2 Other Disclosures

• Household Members: Information is shared with other members of your household account as configured.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Protection of Rights: To protect our rights, privacy, safety, property, or that of our users or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties.

4. Data Retention

We retain your information as follows:

• Account Data: Retained while your account is active and for up to 30 days after deletion request.
• Call Recordings and Transcripts: Configurable retention period (default 30 days) that you can adjust in settings.
• Activity Logs: Retained for 90 days for security and troubleshooting purposes.
• Billing Records: Retained as required for tax and legal compliance (typically 7 years).

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: Request that we limit use of sensitive personal information to what is necessary.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at privacy@knockli.com. We will respond within 45 days as required by law.

6. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. We currently do not respond to DNT signals. However, you can manage cookies through your browser settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly.

9. International Users

The Service is operated from the United States. If you access the Service from outside the U.S., your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

10. Third-Party Links

The Service may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: