Terms of Service

Welcome to Knockli. These Terms of Service ("Terms") govern your access to and use of the Knockli website, mobile applications, and AI-powered intercom service (collectively, the "Service") provided by Knockli ("Company," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

To use the Service, you must:

• Be at least 18 years old.
• Have the legal authority to enter into these Terms.
• Have the right to configure the call box destination number for your residence (either through self-service or with building management approval).
• Reside in a building with a compatible phone-based call box system.

2. Description of Service

Knockli provides an AI-powered virtual receptionist that:

• Answers phone calls from your building's call box system.
• Screens visitors using voice AI to determine intent (delivery, guest, maintenance, etc.).
• Applies your configured rules to decide whether to unlock the door, deny entry, or escalate to you.
• Sends DTMF tones to unlock doors when authorized by your rules.
• Notifies you and household members of entry events.
• Logs all activity for your review.

3. Account Registration

You must create an account to use the Service. You agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your account information.
• Keep your password secure and confidential.
• Notify us immediately of any unauthorized access to your account.
• Be responsible for all activity under your account.

4. Subscription and Payment

4.1 Subscription Plans

The Service is offered on a subscription basis. Current pricing and plan details are available on our website. We may modify pricing with 30 days' notice.

4.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis.
• You authorize us to charge your payment method on file.
• All fees are non-refundable except as required by law or expressly stated.

4.3 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access until then.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Use the Service to facilitate unauthorized access to any building or property.
• Share your account credentials with anyone outside your household.
• Attempt to bypass, disable, or interfere with security features of the Service.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service to harass, abuse, or harm others.
• Transmit viruses, malware, or other malicious code.
• Interfere with or disrupt the Service or servers.
• Use automated systems to access the Service without our written permission.
• Resell, sublicense, or commercially exploit the Service without authorization.

6. Security and Safety

6.1 Your Responsibility

You are solely responsible for:

• Configuring your rules, allowlists, and security settings appropriately.
• Ensuring the Service is compatible with your building's call box system.
• Obtaining any necessary permissions from your building management.
• Decisions about who is granted or denied entry.
• The security of your property and the safety of persons in your residence.

6.2 No Security Guarantee

The Service is designed to help manage building entry, but it is not a security system. We do not guarantee that the Service will prevent unauthorized entry or ensure the safety of your property or persons. The Service may fail due to technical issues, network problems, or other factors beyond our control.

6.3 Panic Mode

The Service includes a "panic mode" feature that immediately disables all automatic unlocking. You should familiarize yourself with this feature and use it when appropriate.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including all software, content, trademarks, logos, and other materials, is owned by Knockli or our licensors and is protected by intellectual property laws. You receive only a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes.

7.2 Your Content

You retain ownership of content you provide (such as delivery instructions and allowlist information). You grant us a license to use this content solely to provide the Service.

7.3 Feedback

If you provide feedback or suggestions about the Service, we may use them without any obligation to compensate you.

8. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.

9. Call Recording and AI Disclosure

By using the Service, you acknowledge and agree that:

• Intercom calls handled by the Service may be recorded and transcribed.
• Visitors calling your intercom will interact with an AI system.
• The AI will identify itself as an automated system handling calls for your residence.
• You are responsible for ensuring compliance with any applicable recording consent laws in your jurisdiction.
• Recordings and transcripts are stored according to your retention settings and our Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure.
• The AI will correctly identify all visitors or their intent.
• Door unlocking will work reliably in all circumstances.
• The Service will be compatible with all call box systems.
• Any errors will be corrected.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOCKLI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, data, use, goodwill, or other intangible losses.
• Damages resulting from unauthorized access to your property.
• Damages resulting from failed or incorrect door unlocking.
• Any matters beyond our reasonable control.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Knockli and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. You may terminate your account at any time through your account settings. Upon termination:

• Your right to use the Service immediately ceases.
• We may delete your account data in accordance with our Privacy Policy.
• Provisions that by their nature should survive termination will survive.

14. Dispute Resolution

14.1 Informal Resolution

Before filing any legal action, you agree to attempt to resolve disputes informally by contacting us at legal@knockli.com. We will try to resolve the dispute within 30 days.

14.2 Arbitration Agreement

If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved by binding arbitration administered by JAMS in San Francisco, California, under its Streamlined Arbitration Rules. The arbitrator's decision shall be final and binding.

14.3 Class Action Waiver

You agree to resolve disputes only on an individual basis and waive any right to participate in class actions, class arbitrations, or representative actions.

14.4 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or other urgent matters.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California.

16. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms and updating the "Last Updated" date, and may also notify you by email. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Service.

17. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Knockli.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Failure to enforce any provision does not waive our right to enforce it later.
• Assignment: You may not assign these Terms without our consent. We may assign them freely.
• No Agency: No agency, partnership, or employment relationship is created by these Terms.
• Notices: We may provide notices via email, in-app notification, or posting on the Service.

18. Contact Us

If you have questions about these Terms, please contact us: